More and more people are starting to ask about somehow receiving a Pronto replacement screen if there original screen gets damaged. One option is to call Philips and have them "service" your Pronto, which costs around $150. I don't know about you, but paying half the actual cost of the Pronto JUST to get a replacement screen is a bit steep for me. So I started to look around for a better option.

           My screen, as you may be wondering, was damaged because of my pure stupidity. See, I was working on a scale airplane on a table in my room, and didn't think to move my Pronto out of harm's way before I started the project. Sure enough, I got glue on the screen. And we're not talking about a dab of Elmer's glue or something like that...no, this was heavy duty CA+ bond, which can even glue wood together.

           I immediately did something idiotic, I proceeded to try to scrape the glue off with an X-Acto blade. I'm not sure what made me think it was a good idea, who knows what the heck I was thinking. You might go as far as to say I DESERVE to have to pay the full $150 for a new screen for doing something like that. And I would probably agree with you.

           The good news is the glue came off...the bad news is a large chunk of screen came out with it! So I was in dire need of a new screen.

           Andrew Pratt alerted me to a thread that showed what you needed to do to repair the Pronto, and I was immediately overjoyed! Thanks to that thread I called Earth Computer Technologies in San Clemente, California, and they shipped me out a new board. This wasn't as easy as it could have been though, as I have the European Pronto (silver in color) and the part number for the board didn't match anything they had. So I wound up FAXing photos of it to Al, and he finally found something that he said "might" work (item number UG24U01WGHT3B - Samsung 240X320 Graphic EL LCD with Touchscreen, under $50 I think). He sent it out to me and I received it the next morning (less than 20 hours later). I installed it right away and was extremely happy to see it work. I lucked out, big time!

           I wanted to help people out with changing their screen, as it was a little scary for me at first. Had I had some pictures to guide me through it I would have been a little more confident and the process would have been easier for me. And, let's face it, this is a $300 remote and it would really suck if it broke. So posted below are step by step pictures to guide you through the process. I'm not a pro at this, by any means, so if you have any questions I could try to help out, but I think you may be better off asking them here. Good luck!

           Update: I received an email from that included THIS LINK. It contains an alternative source for the Pronto screens, which can be found in the Philips Nino 300. Many thanks to Joe Shovlin for the information!

• Materials you will need: Pronto, needle-nosed pliers, T6 torx, and the new screen (not pictured).
• Remove the back battery cover.
• Remove the batteries.
• Unscrew the first three screws.
• The location of the third screw can be found by running your fingernail near the bottom edge of the label and feeling for an indentation.
• Carefully and patiently work the Pronto's case apart.
• Here's what you will see. Pretty intimidating if you don't work with circuit boards much.
• Unscrew the top board from the Pronto's case.
• There will be more than one screw.
• Carefully and very slowly raise the top board, keeping in mind that this is held to the bottom board now by a very thin ribbon cable.
• This shows the ribbon cable. This is where the LCD screen plugs in, and what you have to disconnect. Slowly turn the panel over and lay it down, making sure not to pull the ribbon cable too tight.
• Take the pair of needle-nosed pliers and pull the small black bar down (towards the bottom of the panel it's on...in this picture it would be pulled down to the right), which will release its grip on the end of the ribbon cable. Make sure you do this carefully, as you don't want to miss and have the pliers go scraping across the board.
• After this is done the ribbon cable should slide out very easily, with minimal effort.
• Clear the ribbon from the panel and remove the panel from the immediate area so that it's not damaged.
• Here is what you're left with at this point; the LCD screen encased in a plastic frame which is screwed in place in the Pronto's case.
• There are a few more screws to remove.
• After the screws are removed you can pull the LCD screen out. It may catch on the channel/volume buttons, just make sure they're secured back in place before re-assembling the Pronto.
• The LCD screen can now be pulled gently from its plastic casing. There are two small plastic "hooks" holding it into place. These can be easily be pulled outwards allowing the LCD screen to be popped out.
• Your LCD screen may look a little different, but the part numbers should be in roughly the same place. They're located just above where the ribbon cable connects to the back of the LCD (in this case they were just to the left of the '0628' number).

           To re-assemble the Pronto back together just reverse the steps, making sure to be careful when piecing the Pronto's case back together. Also, make sure the ribbon cable for the new LCD is pushed ALL the way in to the black piece on the top board (as seen here) before using the needle-nosed pliers to fasten it back into place. If your Pronto does not work after putting it back together double-check this connection.

           UPDATE: I've received so many kind emails from people who have used this page to repair their Prontos. I thought it would be cool to post a few of those "testimonials" here as well.

"Yo Joey, I just wanted to thank you. My pronto screen was damaged by none other than my 11 year old son. You would think that he would know better, but we both know that at that age they don't think. I saw your repair on Remote central and it worked like a charm. The screen costs $59 and w/shipping the total was $74 (I opted for two day shipping) and if I had the correct tools it would have gone a lot faster and even still it only took me around 15 min. So, once again Thank you very much." - Lozell Styles

"Joey, Just wanted to drop you a note to say thanks for your Pronto screen replacement instructions--your pictures and descriptions were excellent and I was able to fix my cracked screen for $31.99 (30 for the screen on e-bay and 1.99 for a cheap 6T torx!) Take Care and Thanks!" - Corey Kallison

"Hey Joey, Thanks for the informative guide on replacing my Pronto screen. My screen broke last week and I got an A model today from Earth LCD. It was $39 bucks plus shipping. I probably should have ordered two, but was not sure the A model was compatible with my TSU100. They said they have about 4500 left or about a four month supply. They buy them surplus, so they could be out of them for a while. I just thought you might want to know. The new screen seems crisper and brighter than before and works great. Thank Again!" - John Parks

"Hello, I found your tsu2000 repair page, I got a lcd screen from E.C.D., replaced my broken screen and presto, the little guy came back to life. The new screen is brighter than the other Pronto screen, and is also more sensitive to the touch. I am very pleased, thank you for taking the time to post that repair. Bless you!" - Thomas Richardson

"Thank you for taking the time to give detailed instructions for replacing the screen on a Pronto. I was able to fix mine because of your website." - Steve Tatum

"Joey, Thanks so much for your picture by picture advice on removing the Pronto screen. A couple of things I did find out though were for some odd reason the #6 Torx was too small for my Pronto bolts. I was able to unscrew one of them with it, but with the others it just spun. I fiddled and fussed for about 20 minutes trying to unscrew them with thye #6. Fortunately I had bought a small screwdriver set at Harbor Freight for $7.49 and it included a 6, 7,8 9. The #7 fit perfectly and the bolts just breezed off. Also I found the neede nose pliers too cumbersome to slide the black bar on the screen ribbon. I used a small straight slot screw driver on the little detent on each side of the black bar and carefully pushed the bar open to release the ribbon. Once again, thanks so much for your instructions." - Arnie Burke

"Joey, I must thank you for your detailled and excellent description of how to open a Pronto without damage. I'm a nut in electronics and you have done a great job helping me to proceed." - Jean-Guy Bordeleau